Live Commerce Operations: Nescafé JD.com Flagship Store Annual Livestream Framework (2019-2024)
Live Commerce Operations: Nescafé JD.com Flagship Store Annual Livestream Framework (2019-2024)

Nescafé's livestream strategy harnessed a dual-drive approach:

·Product Expertise: Masterful demonstration of craft and quality

·Youth-Centric Content: Celebrity engagements and trend-infused narratives

This synergy transformed consumer behavior from functional purchases to emotional experiences, reinventing instant coffee's brand perception in China's competitive market.


Livestream Performance Highlights


Annual GMV: 10M+ RMB


Annual Hours Streamed: 3,000+ hours


YoY Conversion Growth: 35%+